Contact-us
Contact Us
Let’s Talk
Whether you have a question about an order, need help with a product, or want to know more about your purchase, you can reach our support team by email.
Email: [email protected]
We aim to make every part of your shopping experience clear and straightforward. Send us your question and include the details we need to help you properly.
Customer Support
For assistance with any of the following, contact us by email:
Order status and updates
Shipping and tracking
Returns and refunds
Product information
Size and availability questions
Damaged or incorrect orders
Payment or checkout concerns
For Order Questions
If your message is about an existing order, please include your order number in the email.
For damaged or incorrect items, adding clear photos can help us understand the issue and respond more efficiently.
Before You Email Us
You may also find useful information in our:
Shipping Policy
Information about processing, delivery estimates, tracking, and shipping delays.
Refund & Returns Policy
Details about return eligibility, exchanges, refunds, and return shipping.
If your question is not covered there, simply send us a message.
A Note From Our Team
We value clear communication. Every message is reviewed with care, and we will provide the information needed to help with your request.
For all customer support enquiries:
Please allow reasonable time for a response, particularly during periods of high order volume.
Stay Connected
Thank you for visiting Rick Owens Store.
For questions, order support, or general assistance, our team is only an email away.